IT Support Technician

• Provide desktop and end-user support for Windows 11 and a growing Mac user base
• Support Microsoft environment: Active Directory, Exchange, Outlook, Teams, and Copilot
• Troubleshoot proprietary internal applications and support ongoing integration from acquisitions
• Handle 5-15 support requests daily via ticketing system, walk-ups, and calls
• Meet SLAs: 2-hour response time; resolution within 48 hours
• Set up and support meetings, presentations, lunch-and-learns, and live artist performances
• Provide AV and conferencing support across 8 conference rooms and a small performance venue
• Support technologies including Crestron, Cisco codecs, Logitech USB rooms, and web-based video conferencing
• Assist with office move planning, IT design, and execution for new offices next year
• Collaborate closely with a small IT team

Do you have experience in Video conferences (communication methods)?, * Desktop support experience in a Windows-focused environment

• Strong troubleshooting skills across hardware, software, and user issues
• Experience supporting Exchange, Outlook, Teams, and Active Directory
• Excellent customer service, communication, and in-person support skills
• Comfortable working in a high-touch, walk-up support environment
• Willingness to work onsite 5 days per week
• Experience working from a ticketing system (ShareWell, ServiceNow, or similar)

3.93.9 out of 5 stars Nashville, TN 37203 $35 - $42 an hour - Contract