Technical Support Analyst - Banking Domain

Mphasis is seeking a Technical Support Analyst with strong technical troubleshooting skills and experience supporting applications within the Banking and Financial Services domain. The ideal candidate will be responsible for providing Level 1/Level 2 support, incident management, issue resolution, and ensuring seamless operation of banking applications and services., * Provide technical support for banking applications and platforms.

• Troubleshoot and resolve application, system, and user issues within established SLAs.
• Monitor application health, system performance, and service availability.
• Analyze incidents, identify root causes, and coordinate with development and infrastructure teams for resolution.
• Manage tickets through ServiceNow, JIRA, or other ticketing systems.
• Support production environments and participate in incident management calls.
• Communicate effectively with business users, stakeholders, and technical teams.
• Perform application validations, deployments, and post-release support activities.
• Create and maintain technical documentation, knowledge articles, and operational procedures.
• Ensure compliance with banking regulations, security standards, and organizational policies.

Do you have experience in ServiceNow?