IT Coordinator

We are seeking an IT Help Desk Specialist to support the technology needs of our campus. This on-site role is responsible for assisting end-users, managing IT infrastructure, maintaining internal and external systems, and assessing future technology needs to enhance operations., * Oversee, install, manage, and maintain Jersey College’s IT network, ensuring system security and efficiency.

• Maintain operational integrity of all information technology equipment and software.
• Administer and monitor internal servers, intranet, and extranet sites.

Help Desk Support

• Provide technical support to faculty, staff, and students, troubleshooting hardware, software, and network issues.
• Manage the IT help desk, ensuring timely resolution of support requests.

IT Training & User Support

• Develop and conduct training for faculty, staff, and students on IT systems and best practices.
• Create user-friendly documentation and resources to improve technology adoption and efficiency.

Technology Assessment & Strategy

• Evaluate emerging technologies and recommend relevant solutions to enhance the institution’s IT infrastructure.
• Ensure compliance with IT policies and best practices.

Other Responsibilities:

• Collaborate with internal teams and vendors to optimize IT solutions.
• Perform other duties as assigned.

Do you have experience in Non-technical user support?, * Strong problem-solving and troubleshooting skills.

• Ability to communicate technical information clearly to non-technical users.
• Excellent organizational and time-management skills.
• Detail-oriented with the ability to manage multiple priorities.
• Strong customer service, listening, and teamwork skills.
• Proactive, approachable, and passionate about helping others.

If you are a dedicated IT professional eager to support higher education and create a seamless technology experience for students and staff, we encourage you to apply!

Jersey College is a nationally recognized institution dedicated to excellence and innovation in nursing education, providing pathways for professional growth. Since our founding, we have proudly graduated over 10,000 nurses.