technology support specialist

This employee’s primary job duty is to provide on-site support to the office personnel including software and hardware assistance for desktop, laptop and remote access. Please keep in mind that we are a relatively small organization and flexibility is important, including possible work assignments outside the confines of this description.

Responsibilities to include but are not limited to:

· Provide support for legal specific software and Microsoft Office 365 (Outlook, Word ,Excel and PowerPoint)

· Hardware support for desktops, Laptops, Printers, and mobile devices such as iPhones, including configuring and troubleshooting.

· Assist with Imaging desktop and laptops, installing software and configure for new users.

· Proficient in providing helpdesk support through remote assistance, phone support, and on-site desk-side assistance.

· Respond to incidents and technical service requests as they arise.

· Diagnose hardware issues and contact warranty support for repair.

· Take ownership of tickets and communicate progress with Manager and customers in a timely manner.

· Maintain a high degree of customer service for all support requests and incidents.

· Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working properly.

Do you have experience in Wireless networking?, · A minimum of two plus years in a technical support role in a Law firm

· Excellent customer service, Excellent written and verbal communication skills

· Ability to multi-task, prioritize and handle pressures well in a fast-paced environment.

· Strong technical, analytical, and problem-solving skills

· Demonstrated expertise in Active Directory users and Group Policies, including user provisioning and access management.

· Experience in imaging laptops and desktops, installing software, creating system images, and creating software deployment packages.

· Strong background with Microsoft Azure, Servers Administration, Network switches/firewalls, LAN Segmentation, Email Routing, and Wi-Fi troubleshooting.

· Experience with legal-specific software applications used in law firms such as CCC Macros and Compulaw.

Pay: $50.00 - $52.00 per hour

Experience:

• IT: 3 years (Required)

$50 - $52 an hour - Temporary