Product IT & Tech Support Specialist

System software setup, hardware, and network configuration of product devices (wired/wireless) System client / server Database implementation with archive and remote backup configuration Coordinate system implementation on hospital LAN and connectivity to remote DICOM devices (TPS, TDS, TMS) Assist hospital IT with configuring system on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements. Complete supporting technical documentation and reporting

Pre-Installation Project Planning

Coordinate with hospital IT staff to complete the necessary IT survey documentation prior to system installation. Including cybersecurity, PHI (if applicable), encryption, DoD, WIFI, BT, QoS, etc. requirements. Coordinate with hospital staff on all necessary pre-installation electrical, power backups, remote access, and network requirements for implementation of computer/hardware. Assist in the creation of technical drawings and manuals including cabling, computer topology, and network diagrams. Coordinate and support the LAP hardware and clinical implementation team during the project planning process.

Offsite & Onsite Technical Support

Serve as advanced remote support and provide triage training for help desk. Support clinical team with onsite support and post commissioning onsite service support for software and computer hardware troubleshooting and resolution. Onsite and remote software upgrades and remote configuration of system hardware and software components.

Do you have experience in Wireless network configuration?, BS in related fields: medical physics, computer science, electrical engineering, computer information systems, biomedical engineering or equivalent Related certifications Preferred: Networking certification, Cybersecurity certification, Database, Server certifications.

REQUIRED KNOWLEDGE: Radiation Therapy and hospital IT network requirements knowledge preferred Cybersecurity Wired and Wifi Networks Client/server architecture PC and network administration Knowledge of switches and routing DICOM knowledge preferred Experience in AD administration Database administration Computer systems hardware and cabeling

SOFT SKILLS: Excellent written and verbal communication skills and intercultural competence Highly technical, analytical thinking, quick comprehension, action, and quality awareness Good documentation practices, organization, and process oriented Understanding of proper behavior and discretion in a hospital Team player with the ability to work independently. Good customer service relationships and solution oriented. Comfortable communicating with hospital personal (i.e. Medical Technologists, Physicists, and Doctors)

Pulled from the full job description

• 401(k)
• Health insurance
• Flexible schedule, Unsere Benefits: Team-oriented work based on trust and commitment Healthy and attractive working environment, assumption of ecological and social responsibility Scope for personal development and opportunities for further training and advancing responsibilities Flexible working hours and a healthy work-life balance Individual onboarding plan for an enjoyable start Attractive compensation package Healthcare benefits 401K retirement plan

LAP of America Laser Applications, L.L.C., and LifeLine Software, Inc., members of the LAP Group with over 300 employees worldwide, are leading global suppliers of systems and software that increase quality and efficiency through laser projection, laser measurement, RadCalc radiation dose verification software, and other processes. Every year, the LAP Group supplies 15,000 units to customers in industries as diverse as radiation therapy, steel production, and composite processing.