CGI OMS Application Support Specialist/Engineer

• We are seeking an experienced CGI OMS Application Support Specialist/Engineer to support and maintain a critical Outage Management System (OMS) environment. The ideal candidate will have hands-on experience supporting CGI OMS applications, troubleshooting production issues, maintaining application and server environments, and ensuring system reliability and performance.
• This role will work closely with operations, infrastructure, and application support teams to maintain and enhance OMS capabilities in a utility environment., * Provide day-to-day operational support for CGI Outage Management System (OMS) applications.
• Perform application monitoring, troubleshooting, incident resolution, and root cause analysis.
• Support application maintenance activities, upgrades, patches, and deployments.
• Maintain and troubleshoot Windows Server environments supporting OMS applications.
• Support database-related activities, including SQL queries, troubleshooting, and performance analysis.
• Collaborate with cross-functional teams to resolve production issues and improve system stability.
• Monitor system health, availability, and performance.
• Participate in on-call support and outage response activities as needed.
• Create and maintain technical documentation, support procedures, and knowledge articles.
• Support system testing, validation, and implementation activities.

• CGI OMS (Outage Management System)
• Application Support
• SQL
• Windows Server
• System Maintenance
• Operations Support, * Experience supporting CGI Outage Management System (OMS) applications.
• Strong application production support and operations experience.
• Experience with Windows Server administration and troubleshooting.
• Experience with SQL and database support.
• Experience troubleshooting enterprise applications in production environments.
• Knowledge of incident management, problem management, and change management processes.
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• Experience within the electric utility industry.
• Python scripting or automation experience.
• Experience supporting highly available mission-critical systems.
• Familiarity with ServiceNow or similar ticketing platforms.
• Experience with OMS integrations and supporting related utility applications.