Enrollment and Outreach Specialist (Bi-Lingual English / Spanish Preferred)

• Contacting uninsured patients to determine which insurance coverage is right for them.

• Contacting patients from redetermination list that is provided by health plans to assist them with obtaining insurance coverage.

• Effectively communicating with patients to help them understand the benefits and differences of the programs and requirements for their participation.

• Scheduling patients for face-to-face meetings for the application completion, collecting supporting documentation and submitting the necessary documentation in accordance with application requirements.

• Completing appropriate internal documentation and follow up requirements to monitor the success of the program.

• Receiving and redirecting calls from the insurance hotline.

• Greet and interact with all patients, staff and visitors in a pleasant and professional manner.

• Monitor and update work lists and queues to ensure that no patients are subjected to unnecessary delays * Knowledgeable of (and in compliance with) applicable standards, laws and regulations by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and the State and Federal Governments.

Do you have experience in Working with individuals from diverse cultural backgrounds?, Do you have a High school diploma or GED?, * Interpret for limited English proficiency patient/clients in the absence of an interpreter, if bilingual.

• Perform other tasks required in support of the assigned team, but which are not detailed within this job description. Required Skills or Abilities

• Good interpersonal skills are a necessity, including an ability to work well with the variety of ages, cultures, and temperaments represented among the staff and patients, treating others with kindness and professionalism.

• Computer skills required (Windows based, experience with Microsoft Office). Typing speed of 45 wpm.

• Excellent telephone communication skills * Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to details, and a willingness learn from others.

• An ability to work independently, take initiative, set priorities, and multi-task in a fast-paced work environment.

• Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.

• Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.

Experience *

High School Diploma or its equivalent, preferred associate degree. Minimum two years’ experience in customer service, office and/or clinical setting.

• Bilingual is a plus!

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan, We are seeking an Enrollment and Outreach Specialist to work on-site for a well respected community based clinic in Blue Island. The Specialist would work 8:00am-5:00pm Monday through Friday. The clinic provides services to the underserved patients in Blue Island and South Chicago. Excellent opportunity for career advancement working in a dynamic healthcare setting., * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance