Bi-Lingual Appointment Schedulers - Spanish

Schedulers are the frontline of GLC. You’re the first voice our customers - our clients and interpreters - hear. The organizations we serve count on us to fill appointments accurately and on time. The interpreters who deliver those services count on us just as much - for clear assignments, timely answers, and a team that has their back.

Scheduling is both an art and a science. Every scheduler develops their own rhythm, but the team relies on shared standards so shift changes are seamless and nothing slips. When you do this job well, clients get served, interpreters get supported, and the rest of the business runs.

This is also an entry point into GLC. The skills you build here - client communication, problem-solving under pressure, knowing our business from the inside - open doors to other roles on the team. We promote from within when we can, and we invest in people who show up, learn the work, and grow with us.

Core Responsibilities

• Communicate with clients and interpreters by phone, email, fax, and in person - clearly, professionally, and promptly
• Enter, process, and update appointments in our web-based scheduling platform within each client’s requested turnaround time
• Assign appointment requests to the right interpreter based on client, location, language, and specialty requirements
• Know your clients and your interpreters - their locations, their preferences, and what makes each one different
• Complete Opening, Shift Change, and Closing Checklists; when something can’t be finished, hand it off cleanly to the next shift
• Assist on active cases when needed
• Be the connector across GLC. Get clients and interpreters to the right person - HR, recruiting, payroll, billing, and more - quickly and with enough context that their question gets answered well. You don’t have to be the expert in every area, just informed enough to route well.

Do you have experience in Office experience?, Do you have a Associate’s degree?, * Bilingual fluency. You can communicate professionally in English and at least one additional language.

• A positive, can-do attitude. You bring good energy to a busy room.
• Strong multi-tasking. You can handle several things at once without losing track of any of them.
• Self-starter mindset. You see what needs doing and you do it.
• Outstanding customer service. You enjoy speaking on the phone and you treat every caller well, even on hard days.
• Recent office experience and comfort with data entry.
• Strong interpersonal skills. You work well with teammates, clients, and interpreters who all have different needs.
• Microsoft Word, Excel, and Outlook proficiency., * You’re a team player, full stop. Scheduling is a relay race. You back up your teammates, you share what you know, and you trust the next shift to do the same for you., * Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * You show up. You arrive on time for your shift because the team is counting on a clean handoff.
• You plan ahead. You request time off in advance so shifts can be covered without scrambling.
• You’re flexible. Small-business life means roles stretch and priorities shift. You embrace new solutions and pitch in where you’re needed.
• You care about doing it right. You’d rather get it right than just get it done.
• You want to grow. You’re looking for a place where you can learn the business, take on more over time, and build a career - not just clock a shift.

Hours

8-hour shift between 8:00 AM - 6:00 PM.

Job Type: Full-time

Pay: $17.50 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Global Language Connections (GLC) is a Minnesota-based language services company delivering interpretation, translation, and cross-cultural communication when communication matters most.

We’re a growing team where every person makes a meaningful difference. As we build the next chapter of GLC, we’re looking for people who want to build, lead, and grow something that lasts.