Services Technician

ServicePoint has a customer seeking a Services Technician for a 6-month+ 100% onsite position located in South San Francisco, CA. The hours would be standard hours of 8AM-5PM Monday-Friday. The responsibilities are as follows:

• Manage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner
• Provide onboarding and offboarding support for employees
• Deliver desktop support in a Mac-first environment
• Administer and support macOS devices using MDM tools
• Troubleshoot and support mixed environments including:
• macOS (primary)
• Google Workspace (primary collaboration platform)
• Windows / Active Directory (secondary environment)
• Microsoft 365 (Office, SharePoint, Azure, VDI - limited footprint)
• Deliver high-touch, white-glove IT support with strong communication and service standards
• Support a highly visible ticketing environment where IT interactions are transparent across the organization

Tools & Technologies

• ITSM / Ticketing: Jira (Slack-based IT support channel auto-generates tickets)
• Security / Endpoint Tools: CrowdStrike and related enterprise security tooling
• Collaboration Platforms:

o Google Workspace (primary)

o Microsoft 365 (limited use)

• AI Tools in Use (enterprise-enabled)

Do you have experience in Ticketing system technical support?, * 3-5 years of experience in desktop support or IT support roles

• Strong background in end-user support and ticketing systems
• Experience supporting Mac environments strongly preferred
• Prior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal)
• Excellent communication and customer service skills
• Ability to operate in a high-visibility, high-accountability support structure

$34 - $35 an hour - Full-time, Contract