Technology Support Specialist

THE JUDGE GROUP, INC.

Concord, CA, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$62,400.0 - $66,560.0

Working hours

Regular working hours

Job source

Multitier Architecture Microsoft Windows Application Lifecycle Management Issue Tracking Systems Information Technology

Provide onsite IT support in a healthcare environment (hospitals and clinics) as the primary “boots on the ground” resource
Support hardware and software lifecycle management including installation, deployment, upgrades, troubleshooting, and repairs
Handle Tier I and Tier II support for incidents, break/fix issues, and service requests
Participate in IT projects such as Windows 11 deployments, system upgrades, and application rollouts
Maintain accurate documentation in ticketing, asset management, and administrative systems
Deliver high-quality customer service to internal users, external stakeholders, and vendors
Perform proactive system maintenance to prevent failures and ensure optimal performance
Ensure adherence to SLAs by prioritizing and resolving tickets within defined timelines
Collaborate with Tier II/III teams and escalate complex issues when required
Conduct root cause analysis and document resolutions to prevent recurring issues
Follow established processes, documentation, and checklists to maintain consistency and efficiency
Actively participate in team meetings and contribute to team collaboration initiatives

3+ years of hands-on IT support experience (onsite/end-user support preferred)
Experience supporting Windows environments, including OS deployments (Windows 10/11)
Strong troubleshooting skills across hardware, software, and end-user applications
Experience providing Tier I and Tier II support in a structured IT environment
Familiarity with ticketing systems, asset management tools, and SLA-driven support models
Excellent communication and customer service skills with the ability to support non-technical users
Experience working in healthcare, hospital, or clinical environments (highly preferred)
Ability to work fully onsite and collaborate with cross-functional IT teams