IT Technician I - Help Desk

Villanova University

San Antonio, TX, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Experience level

Starter

Compensation

$27,040.0

Working hours

Regular working hours

Job source

dice.com

Tech stack

Issue Tracking Systems Information Technology

Job description

*Provide first-level help desk support to provide support for all UNIT-supported systems.

*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.

*Assist with computer problems and provide diagnosis and resolutions.

*Log calls utilizing the TeamDynamix (TDX) ticket system.

Requirements

Must be a graduate student. Some technical knowledge to support the IT infrastructure.

Excellent written and oral communication skills.* Excellent customer service skills.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on dice.com

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

42 sec

Energy forecasts and resource demands of information technology

Marjolein Pordon · LIVE

1:56 min

Implementing state-driven deployment architecture using automated pipeline integration tools

Lian Li · WWC 2023

2:31 min

Implementing iterative testing and partnering with IT departments

Rudi Bauer +1 · Cappuccino with HR

2:46 min

Missing equipment retrieval processes for departing employees

Jasmin Azemović · WWC Europe 2026

1:34 min

Automating the recruitment process to handle massive applicant volumes

Barbara Pirrera +1 · WWC 2024

2:18 min

Seeking community support for undocumented technical challenges

Nolan Royalty · Coffee With Developers

Videos

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Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post thumbnail

20:43

Europe 2026 Virtual • about 1 month ago

Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post

Lukas Alber

Recruiting in 2025: Will AI Help or Take Over? thumbnail

39:34

Cappuccino with HR • over 1 year ago

Recruiting in 2025: Will AI Help or Take Over?

Rudi Bauer, Jan Tegze

1:02:22

LIVE • over 3 years ago

It's not easy being green

Marjolein Pordon

7 tips for releasing on a Friday afternoon: YouTrack to the rescue thumbnail

31:59

WWC 2021 • about 5 years ago

7 tips for releasing on a Friday afternoon: YouTrack to the rescue

Elena Pishkova, Anastasia Bartasheva

Opening Keynote: Civic Coding, A Framework for Democratic Tech thumbnail

23:09

WWC 2024 • almost 2 years ago

Opening Keynote: Civic Coding, A Framework for Democratic Tech

David Simas

Startup Presentation: Dealing with the bug Mafia thumbnail

2:31

almost 2 years ago

Startup Presentation: Dealing with the bug Mafia

Michel Francis