IT Solutions Specialist

The IT Solution Specialist is responsible for the client experience, and relationship, post-sale through solution implementation. The IT Solution Specialist will help the client mesh their business needs with Greenbrier Technologies products and solutions. In addition, this position will provide reactive support for the IT Solutions. The IT Solution Specialist will work toward achieving an extensive knowledge of the Greenbrier Technologies product offerings while remaining flexible to the customer’s needs., Install and Configure Networking equipment- Routers / Switches / Wireless.

• Install and Configure Computers and Printers.

• Install and Maintain Managed services clients via RMM tool

• Installation and Implementation of Backup and Disaster recovery software & services

• Help Desk, Troubleshoot tickets created by Clients

• Install and Terminate Cabling

• Computer and Network Maintenance

• Server Maintenance

• Work overtime as needed.

Do you have a valid Driver’s License license?, Do you have experience in Customer relationship management?, Minimum Requirements:

• Displays patience and a passion for customer service.

• Demonstrates a strong work ethic and personal integrity.

• Works well in team environment and interacts well with all levels of the organization.

• Proven ability to develop and maintain strong client relationships.

• Takes initiative for self-development and exhibits patience in learning new processes.

• Demonstrates excellent written and oral communication skills.

• Capacity to think analytically towards problems and solutions.

• Ability to maintain and keep up-to-date documentation on customer systems.

• Ability to complete work assignments in a timely matter.

• Ability to travel to clients and events.

Preferred Requirements:

• Virtualization Experience (Hyper-V, ESXI)

• Microsoft 365

• Windows Server Management (Active Directory, Remote Apps)

• VOIP Experience (Both on-prem and cloud)

• Mastery of advanced networking concepts (VLANs, Layer 3 Routing, Subnetting)

• Cloud computing experience (AWS, Azure)

• Deep understanding of Wi-Fi Networking