Technical Support Technician

No prior data center experience

• Monitoring the queue for new requests, changes or projects
• Plan and implement assigned project as per defined processes and standards
• Estimate project requirements in terms of time, cost and resources
• Follow change management guidelines during the execution of projects
• work with vendors as needed for the projects and monitor their work
• collaborate with cross functional teams including network TPM and engineers
• remain updated about the new technologies, processes and designs
• follow safety and security standards
• Troubleshoot network or physical component issues as needed during deployment
• Communicate with stakeholders and share regular updates

• Basic Networking knowledge
• Understand TCP/IP networks, DHCP, Static IP
• Basic Cabling (Fiber Optic single mode and multimode) Knowledge
• Basic hardware and IT system understanding
• Understand setting up servers (rack installation, wiring servers, cable installation)
• Can lift and rack equipment up to 40 pounds
• Reliable transportation

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.