Onsite Tier 3 Helpdesk Technician

Insight Global

Palo Alto, CA, United States

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

juju.com

Tech stack

Microsoft Windows JIRA Desktop Computing Linux Issue Tracking Systems Networking Hardware Linux Support Quantum Computing Office365 3-tier Architectures

Job description

Insight Global is looking to hire a Level 3 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Palo Alto, CA. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.

Requirements

5+ years of experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.
Familiarity with basic troubleshooting and support of Linux Operating Systems.
Strong experience providing Level 3 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets
Experience with O365 administration.
Experience working with ticketing systems such as Jira.
Ability to lift 50 pounds, including racking and stacking servers.
Excellent analytical and problem-solving skills.
Ability to work effectively in a fast-paced and dynamic environment. - Experience using Jira as a ticketing system.