IT Support Administrator

Our client is seeking an IT Support Administrator (Level 2) to support their 7k corporate users for a 1+ month contract. This position will troubleshoot and provide administration for Active Directory, Intune, Exchange, M365, and SharePoint., * Provides in-depth enterprise desktop / hardware support ensuring computing environment is running at optimal speed and efficiency.

• Resolves complex problems and answers questions related to the computing environment.
• Contacts vendors and carrier support when necessary to resolve problems and/or outages.
• Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users.
• Documents incidents and problems in the service desk and escalate issues to the appropriate teams when required.
• Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment.
• Prepares customers to use hardware and software by conducting training where necessary.
• Documents new and existing procedures and processes within technician knowledgebase.

• Demonstrated experience working and solving issues at all levels of end users, and peers in complex environments.
• Strong understanding of Hardware Life Cycle Management, Change Management, Incident Management, Helpdesk Ticketing, and its impacts on ensuring business continuity.
• Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
• Strong knowledge of Microsoft technology stack: DNS and DHCP, Active Directory, Entra ID, Microsoft 365 Admin, Intune Admin, SharePoint Admin, Teams Admin, Exchange Admin
• Experience with GPOs and Patch Management tools
• Ability to monitor the desktop environment using hardware and software tools.
• Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
• Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
• Strong interpersonal skills at all levels and ability apply skills and techniques to solve dynamic problems, excellent teamwork skills.
• Education: Information Technology Certifications are preferred.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.