Service Desk Technician

Our client is looking for a customer-focused Service Desk Technician who enjoys solving technical issues and delivering an outstanding support experience. This is an excellent opportunity to work with modern endpoint technologies, provide hands-on IT support, and play a key role in keeping employees productive through responsive, high-quality service., * Resolve first-level service desk tickets, including password resets, VPN connectivity, printer issues, and wireless access requests using ServiceNow.

• Prepare, image, configure, and deploy laptops and other endpoint devices, primarily within an Intune-managed environment.
• Provide in-person technical support for conference room AV systems, executive equipment, and other hardware requiring onsite troubleshooting.
• Diagnose and resolve common Microsoft environment issues, retrieve BitLocker recovery keys, and escalate more complex issues to specialized IT teams when appropriate.
• Apply practical problem-solving skills to identify effective solutions, including adapting to changing hardware availability and user needs.

• Experience supporting end users in a Service Desk, Help Desk, or Desktop Support environment.
• Hands-on experience with Windows devices, Microsoft technologies, and ticketing systems such as ServiceNow.
• Familiarity with device imaging, deployment, and endpoint management, with Intune experience strongly preferred.
• Strong troubleshooting, communication, and customer service skills with the ability to prioritize and resolve issues efficiently.
• Experience supporting Mac devices or working in mixed Windows/Mac environments is a plus.

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Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.