Evergreen - ServiceNOW Product Owner (JR0609978)

• Own and maintain a prioritised product backlog across assigned ServiceNow modules, ensuring stories are well-defined, estimated, and ready for sprint delivery
• Translate complex business requirements from senior stakeholders into clear, testable user stories with defined acceptance criteria
• Lead backlog refinement sessions with delivery teams, challenging ambiguity and driving clarity before work enters sprint
• Define and manage the platform roadmap in alignment with organisational strategy and technology governance priorities
• Make confident prioritisation decisions that balance business value, technical debt, regulatory compliance, and platform stability

Stakeholder Engagement and Governance

• Build and maintain trusted relationships with senior business stakeholders
• Facilitate requirements workshops, process discovery sessions, and sprint reviews with cross-functional teams
• Navigate complex stakeholder dynamics in a large enterprise environment, managing competing priorities with clarity and confidence
• Represent the voice of the business in all platform decisions, ensuring user needs remain central to delivery choices

Platform Delivery and Quality

• Work closely with the ServiceNow development team to ensure solutions are technically sound, scalable, and aligned with platform best practice
• Lead user acceptance testing for new features and enhancements, coordinating business sign-off before release
• Manage platform release cycles in collaboration with the technical team, ensuring changes are communicated clearly to affected stakeholders
• Identify and escalate risks and dependencies that could impact platform delivery or business continuity, Make your mark at one of the biggest names in payments. We’re looking for a ServiceNow Product Owner to join our ever-evolving ServiceNow Platform team and help shape the future of global commerce.

What you’ll own

• Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap
• Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables
• Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand
• Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units
• Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption

Do you have experience in ServiceNow?, Do you have a Bachelor’s degree?, * Proven ServiceNow Product Owner or BA experience in a large enterprise environment

• ServiceNow CSA certification (desirable)
• Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
• Experience facilitating requirements workshops and stakeholder sessions at senior level
• Strong analytical and problem-solving skills - able to decompose complex business problems into deliverable platform solutions
• Excellent written and verbal communication skills - able to present confidently to senior leaders and non-technical stakeholders
• Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities
• CIS certification is a strong advantage

Ready to take your career global?, * A bachelor’s degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience

• Proven ServiceNow Product Owner or BA experience in a large enterprise environment
• Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
• Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks
• Experience facilitating requirements workshops and stakeholder sessions at senior level
• Strong analytical and problem-solving skills - able to decompose complex business problems into deliverable platform solutions
• Excellent written and verbal communication skills - able to present confidently to senior leaders and non-technical stakeholders
• Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities

It’s a bonus if you have

• ServiceNow CSA certification
• CIS certification is a strong advantage

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.