ITOM Engineer/Admin

We are seeking an experienced IBM ITOM Engineer to support the administration, configuration, and ongoing maintenance of an enterprise IT Operations Management (ITOM) reporting environment. This individual will play a critical role in report setup, distribution management, troubleshooting, and process optimization within a large-scale managed services environment., * Administer and maintain the IBM/Rocket ITOM reporting platform, including system configuration, user access provisioning, and environment health monitoring.

• Perform Product Administration functions related to report setup, including defining report parameters, scheduling, formatting, and output routing.
• Execute distribution data entry activities to ensure accurate recipient mapping and successful report delivery.
• Troubleshoot report generation failures, distribution issues, and platform performance concerns in a timely manner.
• Collaborate with infrastructure and operations teams to align reporting outputs with established service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and maintain standard operating procedures (SOPs), runbooks, and knowledge base documentation related to ITOM reporting processes.
• Identify opportunities to automate or streamline reporting setup and distribution workflows.
• Provide mentorship and knowledge transfer to junior team members on ITOM reporting tools and best practices.

Do you have experience in Ticketing system technical support?, * 3-5 years of hands-on experience administering IBM/Rocket ITOM reporting tools.

• Demonstrated experience performing Product Administration functions, including report setup, configuration, and ongoing maintenance.
• Proven experience managing distribution services, including recipient management, routing rules, and delivery validation.
• Experience supporting large-scale, enterprise managed services environments.

Technical Skills

• Strong understanding of enterprise IT Operations Management (ITOM) frameworks and operational processes.
• Proficiency in IBM/Rocket ITOM platform administration and configuration.
• Experience with report scheduling, output formatting, and automated distribution processes.
• Familiarity with ITSM ticket management workflows and Change Advisory Board (CAB) processes.

Soft Skills

• Exceptional attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills with the ability to collaborate effectively across technical and business teams.
• Ability to work independently in a fully remote environment with minimal supervision.

Preferred Qualifications

• Familiarity with ITIL service management frameworks and best practices.
• Experience with enterprise scheduling and reporting tools such as Control-M or Automic.
• Knowledge of ServiceNow or similar ITSM platforms and related integration patterns.
• Scripting experience using Python, PowerShell, or shell scripting to automate reporting processes.
• Experience working within manufacturing or automotive IT environments.

Certifications

Preferred

• ITIL® 4 Foundation Certification
• IBM Certified Administrator certification relevant to the supported product line

Work Arrangement

• Fully Remote - United States
• Candidates located in any U.S. time zone will be considered.

Experience Level

• 3-5 years of relevant IBM/Rocket ITOM administration experience.
• Senior-level individual contributor with the ability to work independently and support enterprise-scale reporting operations.

$50 - $60 an hour - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance