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Help Desk Support Technicians

FIRSTPRO INC
Ewing Township, NJ, United States
about 1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$41,600.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Issue Tracking Systems Microsoft Office Networking Basics Software Troubleshooting Computer Equipment

Job description

  • Respond to and resolve end-user IT support requests through the ticketing system.
  • Troubleshoot hardware, software, printer, and peripheral issues.
  • Provide support for Windows workstations, Microsoft Office applications, and basic network connectivity issues.
  • Escalate complex technical issues to the appropriate support teams when necessary.
  • Deliver excellent customer service while ensuring timely resolution of support tickets.
  • Document troubleshooting steps and resolutions within the ticketing system

Requirements

  • Minimum of 1 year of Help Desk, Desktop Support, or Technical Support experience.
  • Experience working with ticketing systems.
  • Basic knowledge of Windows operating systems, Microsoft Office, and PC hardware.
  • Strong troubleshooting and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Reliable with a strong customer service mindset.

Benefits & conditions

3.73.7 out of 5 stars Ewing, NJ 08520 $20 an hour - Contract

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

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