Field Technical Support Manager

• Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
• Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition.
• Provide in-person customer service to property managers and their staff.
• Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
• Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
• Provide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs.
• Work with our Product Development team to test out new solutions in the field.

Do you have experience in Hardware maintenance?, Do you have a Bachelor’s degree?, The Luxer One Customer Success department is seeking an enthusiastic, driven, customer-centric Territory Manager to join our growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs.

If you are a highly motivated, tech-savvy, self-starter that is comfortable performing maintenance and repair work, then this might be the position for you., * Exceptional people skills & communication skills.

• You have a proven ability to troubleshoot and repair both hardware and electronic components.
• Experience performing maintenance and troubleshooting for internet-connected devices.
• You can collect actionable feedback about customer usage and communicate it back to other team members.
• You know how to train others to use a product or service successfully.
• You have advanced computer skills previous experience with Zoho or a similar CRM.
• Proficient with Mac or Apple products.

Experience

• 1-3 years of performing field repair work or remotely troubleshooting hardware.
• 1-3 years of experience in a support or service environment.
• Successfully worked in a remote role where you determined your schedule.
• Excellent written and verbal communications skills, including a confident phone presence and effective email communication.
• A Bachelor’s or other technical degree is preferred

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * Luxer has got you covered! You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule. We promote education through tuition reimbursement. You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow. We promoted 42% of our employees last year!

Luxer One is operated by Luxer Corporation, and is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

At Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.