IT Help Desk - Level 1

• Serve as the first point of contact for IT support requests
• Troubleshoot hardware, software, and connectivity issues
• Support Active Directory user accounts, password resets, and permissions
• Configure, image, and deploy computers, mobile devices, and peripherals
• Assist with onboarding and offboarding employees
• Maintain IT asset inventory and documentation
• Support Microsoft 365 applications and Windows environments
• Escalate complex issues to senior IT team members as needed
• Participate in IT projects, hardware refreshes, and software deployments

Do you have experience in IT department experience?, Do you have a Associate’s degree?, * A minimum of an Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 1-2+ years of Helpdesk, Desktop Support, or IT Support experience
• Experience with Active Directory, Microsoft Windows, and Microsoft 365
• Strong troubleshooting, communication, and customer service skills
• Understanding of basic networking concepts and IT security best practices
• Ability to prioritize multiple requests in a fast-paced environment

Preferred Experience

• ServiceNow, Jira, or other ticketing systems
• Microsoft 365 administration
• PC imaging and deployment tools
• Remote user support
• Endpoint security and patch management

Requirements

• U.S. Citizenship required
• Must be eligible to work with ITAR-controlled information and materials
• Must be willing to work on-site daily and not require relocation to the area
• Ability to obtain a U.S. Government Secret Security Clearance a plus