Information Technology Services Helpdesk Administrator

JOB Davidson-Davie Community College is an award-winning institution that is committed to student learning and success, as well as the economic growth of the communities we serve. Our goal is to identify individuals who will assist in our mission, so that everyone has the opportunity to succeed at Davidson-Davie Community College. Our benefits and other resources make it possible to excel both professionally and personally. We are a dynamic community that supports and celebrates the success of our students, faculty and staff. The future is here! EXAMPLE OF DUTIES The helpdesk analyst will be the first point of contact for Davidson-Davie’s IT department. Contact may come in the form of a help ticket, phone call or email. The help desk analyst will administer the help desk solution. Answer phone calls Respond to emails Respond to help desk tickets Route tickets to the appropriate service area or technician Create and administer knowledgebase articles Review help ticket processes for improvements Assist with Learning Management System processes Assist with College Information System processes Perform activities to support department and campus initiatives Pursue new knowledge through training, system deployment and personal interest Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds. Supports the mission, vision, and values of the College and attends College events and meetings Performs other tasks as assigned which support the mission and initiatives of the College. SUPPLEMENTAL INFORMATION A climate controlled, contact center environment - filled with amazing people, incredible students and career opportunities.

Do you have experience in Ticketing system technical support?