Configuration Manager - ServiceNow

Position Summary: The ServiceNow Configuration Manager is responsible for managing and governing the configuration, release, and operational integrity of the ServiceNow platform supporting the Department of Defense community. This position ensures that all platform configurations, application changes, system documentation, and configuration baselines are properly controlled, maintained, and aligned with cybersecurity, Agile development, and Risk Management Framework (RMF) requirements. The Configuration Manager serves as the focal point for configuration governance across development, testing, staging, and production environments while supporting Agile release management, software lifecycle management, system authorization activities, and continuous delivery initiatives. The individual will collaborate closely with Product Owners, Scrum Masters, Developers, Architects, Security Engineers, and Government stakeholders to ensure configuration accuracy, traceability, auditability, and operational readiness throughout the software development lifecycle., * Manage and maintain ServiceNow platform configurations, releases, and environment baselines

• Establish and enforce configuration management policies, procedures, and governance standards
• Coordinate deployment activities across development, test, staging, and production environments
• Maintain configuration documentation, technical artifacts, and audit records
• Support Agile development teams by managing change requests, release schedules, and configuration controls
• Ensure compliance with RMF, NIST 800-53, STIG, and cybersecurity requirements
• Monitor system changes and verify configuration accuracy, consistency, and traceability
• Support Authority to Operate (ATO) sustainment and security authorization activities
• Collaborate with developers, architects, cybersecurity personnel, and Government stakeholders
• Prepare configuration status reports, metrics, and recommendations for leadership

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related discipline
• ServiceNow Certified System Administrator (CSA)
• Agile software development teams and ServiceNow integration experience
• Minimum 5 years of experience in configuration management, release management, systems administration, or ServiceNow administration
• Minimum 3 years supporting enterprise ServiceNow implementations
• Experience managing software releases and configuration baselines
• Experience supporting Federal Government, DoD, Intelligence Community, or National Security programs.
• Experience with DevSecOps practices and automated deployment pipelines

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ITIL v4 Foundation Certification
• SAFe Agilist Certification
• Certified ScrumMaster (CSM)
• DoD 8140 compliant cybersecurity certification
• Experience supporting classified environments, including SIPRNet and JWICS

Security Qualifications:

• U.S. Citizen
• Active Top-Secret Clearance with SCI eligibility
• Complete all required security and cybersecurity training requirements

• Competitive salary and comprehensive benefits package
• 100% paid healthcare
• Remote work flexibility
• Tuition reimbursement
• Professional growth and development opportunities in a dynamic, collaborative environment

Equal Opportunity Employer: SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.

Company Overview: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions. Committed to innovation and excellence, STS integrates high-end engineering services to deliver cost-effective, nonproprietary software systems across mission-critical operations.