SEND Business Support Officer

The EHCP Team is responsible for delivering the statutory duties relating to special educational needs and/or disability for children and young people aged 0-25 in Shropshire.

Are you organised, able to prioritise and manage a busy workload? We are looking for positive and motivated Business Support Officers to join the Business Support section of the EHCP Team.

This role will be providing high-quality administrative support to the EHCP Team and will involve:

• Supporting the team to issue plans and meet statutory timescales in relation to amended EHCPs and annual reviews.
• Liaising with parents, settings and professionals to issue plans and follow up with reminders.
• Deliver high-quality and consistent customer service, addressing their questions, needs, concerns, and feedback in a prompt and courteous manner.
• Ensuring records are keep up to date and accurate.

• Previous experience of administrative work in a busy environment.
• IT literate and confident in using MS365 Applications, including Teams, Outlook and Sharepoint.
• Previous experience in a local authority and experience using Synergy CRM system is advantageous.
• Highly organised with excellent attention to detail.
• Able to work independently and prioritise workload effectively.
• Strong communication and interpersonal skills.
• Confident using IT systems and databases.
• A team player with a flexible and positive approach.
• Experience of working within SEND or a local authority setting is desirable but not essential.

Shropshire Council is a unitary authority which serves the rural county of Shropshire. One of the most important things about working here is the knowledge that you’re working to help others and the real sense of achievement and purpose that brings. The people of Shropshire are rightly proud of their county’s assets, its natural beauty, its history, its diverse economy, its vibrant culture.