System Engineer - Retail IT Operations

Are you an IT professional who loves solving problems, improving systems, and keeping critical technology running flawlessly? Do you want a role where your work directly impacts thousands of customers every day? Do you want a role that works with modern retail technology, supports exciting projects, collaborates across borders, and helps shape the future of our retail ecosystem.

Join our Retail IT Operations team and play a key role in delivering secure, stable, and efficient operations across Circle K’s European retail estate. This is a hands-on, high-visibility role where you’ll be at the heart of the technology that powers our stores, fuel operations, and customer-facing systems.

Your work directly impacts real customers and frontline store operations every day. No two days are the same and it’s a mix of engineering, problem-solving, and projects. You’ll collaborate with talented teams across Europe and within a global organization. You’ll help drive transformation in a fast-moving, innovation-focused industry.

If you’re proactive, curious, technically strong, and thrive in a fast-moving environment - we’d love to meet you., * Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.

• Support POS, Back Office, Forecourt, and Payment technologies.
• Configure, maintain, and support devices and applications across the retail estate.
• Support store lifecycle activities and business initiatives - new site openings, migrations, and closures.
• Manage software rollouts, patching, and security updates across the estate.
• Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.
• Monitor and resolve system alerts to ensure uptime and stability.
• Support communication services including WAN, LAN, and Wi-Fi technologies.
• Work closely with key vendors to ensure service quality and SLA performance.
• Contribute to continuous improvement in the operations area.
• Maintain accurate documentation and help embed best practices across teams.
• Deliver training, knowledge-sharing, and support project initiatives.
• Contribute to operational excellence, helping reduce recurring issues and improve system stability.

Do you have experience in Scripting?, * IT Diploma or Degree.

• 3-5 years’ experience in IT operations, service desk, field service, or retail IT.
• Hands-on support experience in multi-site or distributed environments.
• Knowledge of POS, Back Office, Forecourt, and Payment systems.
• Background in convenience - IT retail or fuel is highly beneficial.
• Experience with TSG and Dover solutions are an advantage.
• Experience with Eurodata solutions is an advantage.
• Strong troubleshooting skills and understanding of IT infrastructure.
• Familiarity with ITSM tools and ITIL processes.
• Excellent communication and stakeholder-management abilities.
• Ability to coordinate work across multiple sites and vendors.
• Experience with managing external partners and key vendors is beneficial
• Scripting skills (e.g., PowerShell) are a plus.
• Strong documentation, organization, and time-management skills.
• Fluent in English and the local country language.
• Proactive, solutions-focused, and committed to delivering great service.