Helpdesk Administrator

Helpdesk Administrator

Location: Euston NW1 Salary: £32,000 per annum (£15.38 per hour) Contract Type: Ongoing Temporary Assignment Working Hours: Monday to Friday, 8:00am 5:00pm Hybrid Working: 1 day per week from home

About the Role

Our clientis seeking a proactive and organised Helpdesk Administrator to join their team based in Euston, London. This is an ongoing temporary opportunity offering a hybrid working arrangement and the chance to work within a fast-paced facilities management environment.

Key Responsibilities Manage and update maintenance requests using CAFM systems, primarily Concept. Monitor and manage Service Level Agreements (SLAs) to ensure targets are achieved. Accurately input and maintain data across internal systems. Coordinate and liaise between engineers, contractors, and internal stakeholders. Track job progress and provide updates where required. Ensure all records and documentation are maintained accurately and efficiently. Support the wider facilities management team with administrative tasks. Skills & Experience Required Previous experience in a Helpdesk Administrator, Facilities Administrator, or similar administrative role. Experience using CAFM systems, ideally Concept. Strong understanding of SLA management and performance monitoring. Excellent data entry and administrative skills with strong attention to detail. Effective communication and stakeholder management abilities. Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word. Ability to work independently and manage multiple priorities in a busy environment. Benefits Competitive hourly rate. Hybrid working arrangement. Ongoing temporary assignment with potential for extension. Opportunity to work for a leading global facilities management

Previous experience in a Helpdesk Administrator, Facilities Administrator, or similar administrative role. Experience using CAFM systems, ideally Concept. Strong understanding of SLA management and performance monitoring. Excellent data entry and administrative skills with strong attention to detail. Effective communication and stakeholder management abilities. Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word. Ability to work independently and manage multiple priorities in a busy environment.

Competitive hourly rate. Hybrid working arrangement. Ongoing temporary assignment with potential for extension. Opportunity to work for a leading global facilities management