IT Service Technician

LabCorp

Nashville, TN, United States

about 2 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

labcorp.com

Tech stack

Microsoft Word Microsoft Excel Active Directory Microsoft Outlook Issue Tracking Systems Virtual Private Networks (VPN) Laser Printing Proprietary Software Cisco WebEx Computer Networking Systems Wireless Application Protocol (WAP) Information Technology

+3 more

People Soft Cisco Servicenow

Job description

Local Client facing IT Field Technician performs new installations, break/swap service to include: Install and troubleshoot HP Win11 Enterprise computers, HP monitors, HP laser printers, Symbol barcode scanners, Dymo and Monarch label printers to name a few. We do not troubleshoot to component level.
Installing and troubleshooting preconfigured Cisco networking devices: Meraki VPN, WAPs, and patch panels to name a few. We do not run cabling.
Responsible for ordering, maintaining local I.T. hardware inventory and RMA of devices.
Connect/install/troubleshoot internet sources: ATT Nighthawks, Verizon Dragons, Cisco MG41/51 and Broadband modems.
Installs proprietary software, schedules onsite installations with Clients
Learn proprietary software, train clients onsite and by Hosting Webex training sessions.
Our clients are DR offices, Hospital Labs, LabCorp Patient Service Centers and internal employee support Operations.
Familiar with Active Directory (adding/deleting/moving PC’s), Service Now, MS Word, Excel, Outlook, Webex, Teams, Helpdesk ticketing software, PeopleSoft and Webex.
Proven multitasker, ability to maintain positive attitude and prioritize tasks in a busy and rapidly changing environment.
Position typically comes with a company car, credit card, fuel card, cell phone and laptop.
Your office is in Nashville; with some Work-from-Home opportunity.
Approximate assigned Territory (from Nashville) upper Northern half of Tennessee. Subject to change.
Must be results oriented and willing to travel outside your assigned area as needed.
Overnight travel @ 10%
This is a client facing / IT Field Service Technician position
Ability to lift and carry up to 70 lbs
Must be able to work from a ladder as needed.
Supporting a variety of corporate and local IT projects

Requirements

High school diploma
1 or more years work experience in an IT support role, * Associates degree in Information Technology, * This is a client facing / field technician position
Valid Drivers License
Must be able to lift and carry up to 50 lbs
Must be able to work from a ladder as needed
Position typically comes with a company car, fuel card, company credit card, cell phone and laptop