IT Service Technician

This is a full-time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Business needs may occasionally require flexibility in work hours, including earlier, later, or additional hours, with reasonable notice provided when possible., * Local Client facing IT Field Technician performs new installations, break/swap service to include: Install and troubleshoot HP Win11 Enterprise computers, HP monitors, HP laser printers, Symbol barcode scanners, Dymo and Monarch label printers to name a few. We do not troubleshoot to component level.

• Calling clients (internal and external); scheduling new installs, service calls and software trainings.
• Communicating (phone, email, text, Webex…) with Clients, Sales, Phlebotomy, Warehouse, Network Operations, Vendors, etc.
• Installing and troubleshooting preconfigured Cisco networking devices: Meraki VPN, WAPs, and patch panels to name a few. We do not run cabling.
• Responsible for ordering, maintaining local I.T. hardware inventory and RMA of devices.
• Connect/install/troubleshoot internet sources: ATT Nighthawks, Verizon Dragons, Cisco MG41/51 and Broadband modems.
• Install proprietary software, schedule onsite installations with Clients.
• Configure / troubleshoot proprietary software, train clients onsite and by Hosting Webex training sessions.
• Our clients are DR offices, Hospital Labs, Labcorp Patient Service Centers as well as internal employee support Operations.
• Work with Active Directory (adding/deleting/moving PC’s), MS Word, Excel, Outlook, Webex, Teams, Service Now Helpdesk ticketing software, PeopleSoft, Bomgar and Webex.
• Your office is located in Tucker, GA; with some Work-from-Home opportunity.
• Approximate assigned Territory includes; Atlanta and North GA markets. Subject to change.
• Overnight travel is around 10%.
• Support a variety of corporate and local IT projects.

• High school diploma.
• Must have valid driver’s License.
• 1 or more years work experience in an IT support role.
• Must be able to lift and carry up to 70 pounds.
• Must be able to climb and work from a ladder as needed., * Associates degree in Information Technology.
• 1 or more years of experience working in a network environment.
• 1 or more years of experience in a field technician position.

Additional Job Standards:

• Proven multitasker, ability to maintain positive attitude and prioritize tasks in a busy and rapidly changing environment.
• Results oriented and willing to travel outside your assigned area as needed to assist others.

• This is a client facing / field technician position.

• Perform other duties as required.
• Project management experience.
• Good communication skills.
• Position typically comes with a company car, fuel card, company credit card, cell phone and laptop.

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.