Business Support Officer - Repairs

Charnwood Borough Council is seeking a Business Support Officer to provide administrative support within the Council’s in-house damp, mould and disrepair team. The role will focus on administering and progressing damp, mould and disrepair cases within Council-owned housing. The successful candidate will help record, track, action and resolve cases, supporting the Council to improve property conditions for tenants and defend disrepair claims successfully. This role requires strong administration, accurate data input, customer service skills and the ability to communicate confidently with tenants, colleagues, contractors and legal services by phone and email. Important - Please Read Carefully This is not a general admin-only role. The main focus is housing repairs administration, particularly damp, mould and disrepair case management. Candidates must have experience in a customer-focused role, be confident using software systems, raising repairs orders, booking appointments, processing invoices and inputting data accurately. Candidates without repairs admin, housing admin, case tracking or customer service experience are unlikely to be considered., + Administer damp, mould and disrepair cases for Council-owned accommodation

• Record, track, action and resolve damp, mould and disrepair cases
• Raise repairs orders for housing stock
• Book appointments for repairs, surveys and works
• Process invoices accurately
• Liaise with tenants, customers, colleagues and contractors
• Work with technical officers undertaking surveys and delivering works
• Work alongside the Council’s legal services section
• Help progress and resolve damp, mould and disrepair issues
• Support initiatives to prevent damp, mould and disrepair within housing stock
• Support effective contract management
• Assemble and analyse data
• Produce management and performance information
• Respond to customer queries and concerns
• Support complaint handling and complaint administration
• Balance competing priorities and respond quickly to changing situations
• Protect and manage information securely in line with Council policies Essential Experience & Skills

• Experience in a customer-focused role
• Experience providing administrative support
• Experience raising repairs orders or working with repairs systems
• Experience booking appointments
• Experience processing invoices
• Experience inputting data accurately and efficiently
• Confident using various software packages
• Strong written and verbal communication skills
• Ability to communicate with customers, colleagues and contractors by phone and email
• Ability to work with minimal direction
• Ability to balance competing priorities
• Ability to respond quickly to situations
• Good organisational skills
• Good attention to detail

• Ability to handle sensitive information securely Desirable

• Housing repairs administration experience
• Damp, mould or disrepair case management experience
• Social housing experience
• Experience supporting legal disrepair claims
• Experience producing performance or management information
• Experience supporting complaints handling
• Experience working with contractors or technical officers