helpdesk administrator

Go Fix

New Ash Green, UK

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

Microsoft Word Microsoft Outlook Microsoft Office

Monitoring mailboxes
Login and following up of emergency callout orders & PO’s
Ensuring all jobs from previous evenings and weekends are updated
Answering higher volume inbound calls, assisting customers with specific enquiries and job bookings
Operating uploading and updating jobs on our company job management system
Updating worksheet with changes and statuses of each job
Managing client portals
Ability to prioritise his own workload to meet deadlines
Providing of level of support to Our Mobile Engineers
Providing clients with updates on the progression of jobs and projects
Working to time scales as part of a high performing team
Taking direction From your line, Manager

As one of our office team, you will be expected to deliver a high standard of work with excellent customer service
The position hours will be Monday to Friday 8 am to 5 pm
Able to prioritise workloads, Multitasking is a mass as we are a fast paced reactive helpdesk
Excellent organisational skills, able to work to deadlines and work under pressure
Excellent telephone manner
Great communication skills - Able to deal with customers and all levels
Proficient in Microsoft Office programs excel Outlook and Word
Have the ability to pick up new processes, retain and process Information
Ability to be part of a team and carry out of variety of tasks
The ability to work on own as well as taking direction from others, but most importantly to manage their time effectively and efficiently