Technology Support Specialist II

• Provide phone, remote and on-site support as needed at multiple locations.
• Perform maintenance, installation, troubleshooting, repair and replacement of district hardware and software according to IT procedures.
• Maintain inventory and repairs of 1:1 Chromebook program.
• Develop skill and knowledge level for the purpose of moving to a higher level of network support.
• Assesses malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer and network operations.
• Diagnose network and infrastructure problems (e.g. VLAN, routing, and TCP/IP issues) for the purpose of maintaining district computer operations.
• Install computer hardware, peripherals, network equipment and software for the purpose of maintaining safe and effective site operations.
• Prepares a variety of written materials (e.g. inventory control, procedures, etc.) for the purpose of providing written support and/or sharing information.
• Transports a variety of items (e.g. equipment, supplies, etc.) for the purpose of providing materials at the job site or transporting equipment for repair.
• Upgrades computers, peripherals, network equipment and software applications (e.g. installation, testing, configuration, etc.)
• Accumulate IT parts, supplies and materials for the purpose of establishing an inventory of items commonly required to repair computer hardware.
• May be required to support personnel outside of the IT department in the completion of their work activities.
• Perform other duties and responsibilities as assigned by the IT Director.

• High school diploma and at least one year of IT experience.
• Computer maintenance and repair experience.
• Excellent problem solving, organization, time management and customer service skills.
• Excellent communication skills.
• Certifications or related degree preferred.
• EdTech experience is a plus.
• Network experience is a plus.
• Ability to work well with a team or be self-directed.
• Valid drivers’ license and a personal vehicle required.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, stand, sit, talk and hear. The employee is regularly required to bend, stoop, reach, crouch and/or kneel. The employee is occasionally required to lift and/or move objects weighing up to 40 pounds. The employee must have sufficient mobility to navigate within a large school campus with multiple buildings. The employee will need to climb ladders for ceiling level wiring and troubleshooting tasks on occasion.