Technical Manager / IT Manager

Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function., * Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership

• Acting as the senior escalation point across multiple customer environments
• Providing hands-on support across Microsoft technologies and core infrastructure
• Conducting client visits, technical reviews, and solution discussions
• Defining technical standards and improving service delivery
• Hiring, onboarding, mentoring, and managing support engineers as the team grows
• Working closely with the owners to shape the technical roadmap of the business

Technical Background

The business is largely vendor-agnostic, so strong core experience is more important than specific certifications.

You should have experience across:

• Managed Service Provider environments (essential)
• Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory
• Networking fundamentals (routing, switching, VLANs, Wi-Fi)
• Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)
• Supporting multiple client environments with varying requirements

This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on., * Strong technical background within an MSP or multi-client environment

• Comfortable spending a significant portion of time on client sites
• Either already managing engineers or ready to step into your first formal management role
• Confident, credible, and professional when dealing with customers

Why Apply?

• A genuine opportunity to build and lead an engineering team
• High level of autonomy and influence
• Varied, hands-on role with significant customer interaction
• Supportive, owner-managed MSP with short decision-making lines
• Clear progression as the business continues to grow

This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided.

We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager.