IT Service Desk

• Provide 1st and 2nd line support for end users across hardware and software issues
• Build and configure laptops from standard images through to full deployment
• Support device rollouts, migrations, and user onboarding
• Deploy and manage applications using endpoint management tools
• Troubleshoot issues efficiently while maintaining strong customer service standards
• Follow defined processes with a high level of accuracy and attention to detail
• Manage and complete assigned tasks independently to agreed timelines

We’re looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support., * Proven experience in an IT Service Desk or Desktop Support role (2nd line level)

• Strong hands-on experience with laptop builds and deployments
• Familiarity with Windows environments and common enterprise applications
• Experience using tools such as SCCM or similar for software deployment
• Understanding of device provisioning tools (e.g. Autopilot - desirable)
• Excellent communication and customer service skills
• Ability to work independently and manage workload effectively

• Full-time, office-based role
• No weekend or on-call requirements
• Immediate or short-notice start preferred