IT Technician

• Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
• Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
• The IT Technician performs semi-complex work within technical or paraprofessional area.
• Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
• Documents and refers complex, unusual problems to other support teams.

Do you have experience in Identity and access management (IAM) solutions?, Do you have a High school diploma or GED?, * One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.

• Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.

Preferred Skills & Experience:

• Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
• ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred

Education:

• HS Diploma or equivalent.
• Preferred: Associates degree, bachelor’s degree or 2 years of vocational technical training., * IT support: 1 year (Required)

Pulled from the full job description

• Mileage reimbursement
• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Health savings account, Location: Detroit, MI (Would be traveling to different hospitals in Detroit), mileage reimbursement would be paid from hospital to hospital., * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Tuition reimbursement
• Vision insurance