Program Director - SAP S/4 HANA Service Management & Quote to Service

Roles & Responsibilities Strategic Leadership

• Define and lead the Quote-to-Service transformation strategy leveraging SAP S/4HANA

• Establish the target service operating model for A&D aftermarket service lifecycle (quote execution billing)

• Drive shift toward service-centric business models and aftermarket revenue growth

Solution Design

• Architect end-to-end Q2S and Service Management processes, including:

o Service quotation and costing o Contract and entitlement management o Maintenance / repair execution o Service billing and financial integration

• Design integrated processes across:

o Spare parts fulfillment o Maintenance and service operations o Customer interaction and service delivery

• Align service processes with broader S/4HANA supply chain and finance architecture

Program Delivery

• Lead cross-functional teams across service, supply chain, finance, and IT domains

• Drive:

o Blueprinting and fit-gap analysis o Solution governance and design approvals o Testing and deployment readiness

• Ensure >95% milestone adherence and high delivery predictability

• Manage risks, dependencies, and business readiness across the transformation

Business Engagement

• Act as trusted advisor to Service, Aftermarket, and Operations leadership

• Lead workshops on:

o Service transformation o Contract models and pricing o Customer experience enhancements

• Translate business strategy into scalable SAP-enabled service capabilities

Value Realization

• Drive measurable business outcomes such as:

o Increased service revenue and margin o Reduced turnaround time for repairs and service orders o Improved first-time fix and SLA adherence o Enhanced customer satisfaction and service quality

• Define KPI dashboards:

o Service cycle time o Order-to-cash cycle for services o Contract performance and profitability Transformation & Innovation

• Enable transition to digital service enterprise models

• Drive innovation in:

o Predictive maintenance an d proactive service o AI-enabled service recommendations o Field service optimization

• Promote integration of service data across systems to build end-to-end visibility and control tower capabilities

Generic Managerial Skills, If any

Do you have experience in Warranty issues management?, Do you have a Bachelor’s degree?, * Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes

• Proven experience in Aerospace & Defense (A&D) Aftermarket, including:

• MRO / CRO operations

• Service contracts and entitlements

• Spare parts and service logistics

• Strong experience designing and implementing end-to-end service lifecycle processes, including:

• Service quotation and estimation

• Service order execution

• Maintenance and repair processes

• Billing and revenue recognition

• Hands-on expertise in SAP S/4HANA Service Management capabilities, including:

• Service contracts, service orders, and service confirmations

• Pricing and quotation for service offerings

• Warranty and entitlement management

• Installed base and equipment tracking

• Strong integration across:

• SD (Quote-to-Cash), * Strong understanding of contract-based and outcome-based service models

• Experience with integration into:

• MRO systems

• PLM / engineering systems

• Customer and partner ecosystems

• Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+)

• Ability to define KPIs such as:

• Service turnaround time

• First-time fix rate

• Contract profitability

• Service revenue growth

• Customer satisfaction / SLA adherence

• Strong executive-level stakeholder management (CxO, operations, service leadership), * Strong executive leadership with proven experience leading service transformation programs

• Ability to manage large global teams across business and IT functions

• Excellent stakeholder management, negotiation, and executive communication skills

• Strong governance, decision-making, and issue resolution capability

• Ability to align multiple functional teams under a unified service transformation vision

• Experience mentoring leaders and building high-performing consulting teams

• Strong commercial acumen with focus on revenue and value realization, Qualifications : BACHELOR OF COMPUTER SCIENCE

Pulled from the full job description

• Pet insurance
• Health insurance
• Vision insurance
• Dental insurance
• Commuter assistance, Base Salary Range : $180,000 to $250,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.