IT Systems Administrator

Reporting to the IT Manager, you will be responsible for the day-to-day operation and support of site IT systems, including servers, user devices, manufacturing systems, and core infrastructure services. You will work closely with the IT Services Engineer, Network Security Analyst, and global IT teams to ensure stable, secure, and reliable IT services that support both manufacturing and office environments.

This is an excellent opportunity for an IT professional who enjoys a hands-on role, values operational stability and security, and is looking to further develop their system administration skills within a supportive, safety-critical manufacturing business.

Responsibilities of the role include:

· Provide first-line and second-line IT support for manufacturing and office users, ensuring incidents and requests are resolved within agreed SLAs.

· Support manufacturing systems and operational technology, providing reliable site support during business hours and participation in an on-call rota where required.

· Assist with systems and server administration, including troubleshooting, patching, monitoring, backups, and supporting virtualised environments under senior direction.

· Maintain and support infrastructure and network operations, including basic network tasks, asset management, and server room / communications cabinet housekeeping.

· Deliver high-quality end-user support, maintaining the Standard Operating Environment (SOE) and ensuring endpoint security, patching, and compliance standards are met.

· Support security, risk, and compliance activities, escalating incidents, assisting with vulnerability remediation, audits, and adherence to global IT standards.

· Support business continuity and disaster recovery activities, including daily backup checks and participation in DR/BCP testing.

· Work collaboratively with global IT teams and third-party suppliers, following international standards and escalating complex technical issues appropriately.

· Maintain accurate technical documentation and asset records, supporting audits and continuous improvement initiatives.

· On-call, participation in a sharedrota within the team providing support to the business

· Contribute to IT projects (technical and non-technical), supporting system improvements and security posture across the business.

Do you have experience in TCP/IP?, At CCL Secure we pride ourselves on developing and supporting employees within their role, therefore we make it our priority to invest in those with key attributes which are required to fulfil the role in line with our company values. As the successful candidate for this role, you will be able to work independently and communicate effectively with proven problem solving and analytical skills - as well as having a good working knowledge.

Essential Knowledge / Qualifications

• Windows Server administration (basic-intermediate)
• Microsoft 365 Support and administration
• Active Directory & Group Policy fundamentals
• VMware operational knowledge (monitoring, snapshots, basic tasks)
• Backup operations (Veeam desirable)
• TCP/IP networking basics
• Endpoint management and support
• Understanding of cyber security best practices

Desired Knowledge/Qualifications

• 2+ years’ experience in IT support or system administration
• Relevant certifications desirable (Microsoft, CompTIA, VMware)
• Experience supporting a manufacturing environment is advantageous, Are you a proactive IT professional who enjoys solving problems in a fast-paced manufacturing environment? Do you take pride in keeping critical systems running securely and reliably? If so, we would love to hear from you.

Pulled from the full job description

• Employee discount
• Sick pay
• Bereavement leave
• Life insurance
• Free parking
• Company pension
• Health & wellbeing programme, Employees consistently tell us they value the genuine family feel at CCL Secure and the opportunity to make a meaningful contribution, regardless of role or seniority.

CCL Secure is an accredited Living Wage employer and offers a competitive benefits package, including:

· Salary up to £41,000 which includes an on-call allowance (depending on experience)

· Annual bonus scheme

· 25 days holiday plus bank holidays, with the option to purchase up to 5 additional days

· Salary sacrifice pension with company matching up to 9%

· Income protection and death in service benefit (4x salary)

· Health Care Cash Plan (covering you and dependent children)

· Cycle to Work scheme

· Discounted local gym membership

· Employee discount platform (“The Vault”) with cashback and retail discounts

· On-site parking

· Enhanced maternity, paternity, and adoption leave

· Sick pay and bereavement leave, * Canteen

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Work from home

We are CCL Secure, the manufacturers of Guardian©, the world’s most sophisticated banknote substrate. Since 1988 we have supplied over 40 central banks over 80 denominations of our banknote substrate. We have three manufacturing sites based in the U.K., Australia and Mexico. Millions of people will handle our product every day. We are proud of our product and the people in our team that come together to manufacture it.