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World Congress 2026 Europe • Jul 10, 2026 • Session details

Decode Your People: Using PCM to Build High-Performance Teams

Chris Redmond

Are you mistakenly treating your team's stress as disengagement? Learn how to use NASA's Process Communication Model to decode psychological needs and build high-performance teams.

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#1 about 3 min

The impact of misunderstood communication styles on employee retention

Leading teams based solely on personal instinct leads to the unintentional alienation and turnover of capable talent.

#2 about 4 min

Linking lack of manager training to employee burnout rates

Without formal coaching, leaders unknowingly rely on their own preferences rather than understanding individual employee needs.

#3 about 3 min

Understanding the origins of the process communication model framework

A behavioral decoding tool originating from early spaceflight research categorizes distinct communication traits within individuals.

#4 about 2 min

Identifying an employee's base communication profile through daily behavior

Observing everyday phrasing, intrinsic motivations, and distress patterns reveals an individual's core way of operating.

#5 about 3 min

Managing the harmonizer profile during times of employee distress

Highly compassionate team members require proactive support and psychological safety to prevent silent overworking and burnout.

#6 about 3 min

Supporting the imaginer profile's need for reflection and solitude

Reflective employees require dedicated autonomy and trust rather than increased managerial presence when navigating workplace stress.

#7 about 7 min

Adapting management styles to resolve employee communication misalignments

Shifting from a uniform leadership approach toward customized interaction unlocks higher team performance and talent retention.

Matching moments

3:37 min

Transitioning from corporate burnout to sustainable high performance

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

3:00 min

Addressing the shift toward process-driven management styles

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

1:38 min

Building high-performance teams with mutual empathy

Hazel Wat Hazel Wat · WWC Europe 2026

1:43 min

Personal insights on managing focus and team performance

Joshua Töpfer Joshua Töpfer · WWC 2024

5:10 min

Personal burnout and the origins of Human OS

Bianca Errigo Bianca Errigo · WWC Europe 2026

2:49 min

Expectations and human realities in modern corporate leadership

Rudi Bauer Rudi Bauer +1 · Cappuccino with HR

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