Helpdesk Technician

• Provide hands-on and remote support for hardware, software, and network issues for employees across Austrian and German sites. Occasional travel to nearby sites, all within a 20-minute distance from the main office.
• Act as primary contact for procurement and vendor management: handle quotes, orders, inventory, and coordinate with suppliers.
• Use Microsoft 365 to resolve part of the incidents and requests.
• Manage Apple device fleet using Jamf Pro; ensure proper configuration and maintenance.
• Manage Windows device fleet using Intune; ensure proper configuration and maintenance.
• Use ServiceNow for ticketing, incident tracking, and knowledge base updates.
• Execute basic infrastructure changes, working with infra and network teams based in Paris.
• Apply ITIL best practices in Helpdesk operations.
• Maintain documentation and templates for staff onboarding/offboarding and technical procedures.
• Ensure curative and preventive maintenance of IT equipment (laptops, mobile phones, copiers, etc.).
• Support rights management for devices and copiers.
• Foster a positive, collaborative team environment, both on-site and remotely.

• Degree in Computer Science, BTS, or equivalent (minimum +2/+3 years post-secondary).

Experience:

• Proven experience in IT support, ideally in a multi-site or international context.
• Solid knowledge of Apple technologies and M365/Intune.
• Experience with ServiceNow and ITIL practices preferred.

Skills/Abilities:

• Strong autonomy, reliability, and ability to communicate clearly (written and oral).
• Excellent organizational skills, sense of priorities, and pragmatic problem-solving.
• Empathy, team spirit, and adaptability.
• Fluent English required; German is a plus.

• Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
• Schedule: A flexible, hybrid work schedule
• Health Benefits: Company Doctor, * Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
• Schedule: A flexible, hybrid work schedule
• Health Benefits: Company Doctor
• Company merch and presents
• Notebook (can also be used privately)
• Good public transport connections w/ financial support

• ️ Flexible working hours

VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology. At VusionGroup, our business plan sets out ambitious, company-wide goals; we see growth as a challenge and innovation as a core component of our development strategy and our rapid international expansion. As a result, all our employees are given responsibility quickly and their careers progress in line with changes in the Group. Joining VusionGroup means working for the world's leading supplier of electronic shelf labels for large-scale retailers and helping to build the history of our trailblazing business. It means believing in the business plan and sharing the ambitions of a fast-changing, internationally-focused company. Thanks to the talent and the dedication of our multidisciplinary, multicultural teams, VusionGroup is enjoying unrivaled growth. We are entrepreneurs: VusionGroup is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower., VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers. The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together.