Helpdesk Technician

• Provide hands-on and remote support for hardware, software, and network issues for employees across Austrian and German sites. Occasional travel to nearby sites, all within a 20-minute distance from the main office.
• Act as primary contact for procurement and vendor management: handle quotes, orders, inventory, and coordinate with suppliers.
• Use Microsoft 365 to resolve part of the incidents and requests.
• Manage Apple device fleet using Jamf Pro; ensure proper configuration and maintenance.
• Manage Windows device fleet using Intune; ensure proper configuration and maintenance.
• Use ServiceNow for ticketing, incident tracking, and knowledge base updates.
• Execute basic infrastructure changes, working with infra and network teams based in Paris.
• Apply ITIL best practices in Helpdesk operations.
• Maintain documentation and templates for staff onboarding/offboarding and technical procedures.
• Ensure curative and preventive maintenance of IT equipment (laptops, mobile phones, copiers, etc.).
• Support rights management for devices and copiers.
• Foster a positive, collaborative team environment, both on-site and remotely.

• Degree in Computer Science, BTS, or equivalent (minimum +2/+3 years post-secondary).

Experience:

• Proven experience in IT support, ideally in a multi-site or international context.
• Solid knowledge of Apple technologies and M365/Intune.
• Experience with ServiceNow and ITIL practices preferred.

Skills/Abilities:

• Strong autonomy, reliability, and ability to communicate clearly (written and oral).
• Excellent organizational skills, sense of priorities, and pragmatic problem-solving.
• Empathy, team spirit, and adaptability.
• Fluent English required; German is a plus.

• Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)

• Schedule: A flexible, hybrid work schedule

• Health Benefits: Company Doctor, * Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)

• Schedule: A flexible, hybrid work schedule

• Health Benefits: Company Doctor

• Company merch and presents

• Notebook (can also be used privately)

• Good public transport connections w/ financial support

• ️ Flexible working hours

VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers. The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together.