IT Ops Support Officer M/F

Are you passionate about IT operational excellence and improving service delivery? Then this position is for you.

As an IT Operational Support Officer, you will be responsible for ensuring high-quality support for end-users and optimizing operational processes in our ecosystem.

Build side:

• Participate in process improvement initiatives for IT operational workflows
• Contribute to the development of guidelines, documentation, and procedures
• Collect, analyze, and report on operational data to identify trends and improvements
• Support IT projects and enhancements by providing operational insights
• Collaborate with cross-functional teams to align processes and standards

Run side:

• Monitor supplier performance and ensure SLA compliance
• Validate invoices and manage escalations with external vendors
• Support stakeholders in understanding processes and IT service usage
• Ensure the quality and compliance of delivered IT products and services
• Provide day-to-day operational support, resolving issues proactively
• Maintain communication and collaboration with internal teams and external partners

Do you have experience in ServiceNow?, You have at least 2 years of experience in enterprise IT support or operational roles. You enjoy analyzing operational data, improving processes, and providing high-quality service and are constantly looking for ways to optimize IT workflows. You are looking for an environment where your ideas matter and where collaboration is key., * Microsoft 365 Suite: Excel (advanced: macros, pivot tables, data visualization), Word, PowerPoint

• IT tools: ServiceNow (or equivalent ITSM tool), CMDB/asset management systems
• Understanding of enterprise IT processes and Agile methodologies
• Strong analytical and reporting skills

This is how you work as part of a team

• Structured and results-oriented
• Proactive and customer-focused
• Strong communicator and collaborator
• Team player, flexible, and able to work under pressure
• Able to see the big picture while managing details

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• The Move Up x United Heroes program to get moving and breathe
• A comprehensive HR package: health insurance, TR card, CSE, pension plan
• A culture of feedback and meaningful projects

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Committed to the success of its clients, the Consort Belgium team embodies the values and shares the expertise of Consort Group in Brussels, the surrounding area, and throughout Belgium. With 45 employees, it has been offering a range of infrastructure and application solutions since 2016, delivered by local teams and supported, when necessary, by the group's skills and resources.