Smart meters/IoT Hardware Supporter

Join a global leader driving the digital transformation of the energy industry. We are looking for a Hardware Support Engineer to ensure the smooth operation, configuration, and maintenance of field devices such as smart meters and communication modules used in smart energy systems. In this technical role, you will analyze device performance, manage firmware and configuration updates, support large-scale rollouts, and act as a key interface between customers, R&D, and internal support teams. Main Responsibilities

• Analyze malfunctioning smart meters and determine root causes (configuration, firmware, or system-level issues).

• Implement corrective measures such as firmware updates, configuration adjustments, or hardware replacements.

• Perform remote configuration and firmware updates during customer rollouts.

• Identify and drive improvements across the product lifecycle and technical processes.

• Conduct technical training sessions for customers and internal teams.

• Manage after-sales activities, including ticket handling, coordination with repair service providers, and documentation in CRM/SAP.

• Represent the company as a technical expert in customer projects and service operations., * Be part of a global company leading the energy transition.

• Collaborate with skilled engineers across R&D, service, and field operations.

• Engage in impactful projects connecting hardware, IoT, and data intelligence.

• Enjoy autonomy, flexibility, and strong development opportunities., 4.9

• Salary and benefits 4.7

• Career opportunities 4.5

• Working atmosphere 4.9

Based on 19 reviews https://fr.experis.ch

• Technical education in electrical engineering, electronics, or equivalent (HF/FH or similar).
• Several years of experience commissioning and supporting field devices in energy, IoT, or communication systems.
• Solid understanding of communication technologies (LTE, GPRS, PLC, IPv4/v6) and relevant protocols (DLMS, SML, COSEM).
• Experience with support tools such as ServiceNow, SAP, test environments, or remote device management platforms.
• Structured and methodical approach to troubleshooting and documentation.
• Fluent in German and English (spoken and written); French is an advantage.
• Solution-driven mindset and passion for smart energy technologies.

Experis SA, the IT branch of ManpowerGroup, is a leading company in the recruitment of specialized IT professionals. We provide flexible solutions, including temporary assignments, permanent placements, project management, and professional training. Our expertise covers digital transformation, cybersecurity, cloud, infrastructure, and more. With our global reach combined with a pragmatic and personalized approach, we effectively support both professionals and organizations in achieving their goals. Experis SA, the IT branch of ManpowerGroup, is a leading company in the recruitment of specialized IT professionals. We provide flexible solutions, including temporary assignments, permanent placements, project management, and professional training. Our expertise covers digital transformation, cybersecurity, cloud, infrastructure, and more. With our global reach combined with a pragmatic and personalized approach, we effectively support both professionals and organizations in achieving their goals.