Customer Support It

Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment

• Take the responsibility for customer issues and manage them through to resolution
• Investigate, diagnose, locate, and find solutions to resolve the issues
• Availability to work 24/7 in rotating morning/evening/night shifts
• Follow the standard procedures for the correct escalation to other teams
• Generation of system documentation
• Maintaining documentation up to date
• Willing to travel to customers as required

position requisites

• Formación: Grado
• Conocimientos: administración sql server
• Experiencia: 3 años

Engineering orTechnical degree.

• Languages: Spanish (high), English (medium)
• Good communication skill
• Driving license
• Solid knowledge and demonstrable experience in SQL

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