English-Speaking Technical Support Advisor - Modern Workplace Platform

Are you a highly skilled communicator with a passion for cloud technology and B2B sales? We are looking for a Technical Support Advisor to join our team in the beautiful city of A Coruña, Spain. You will be the crucial link between our innovative Modern Workplace Platform and our valued business clients, ensuring their technical needs are met while identifying opportunities for growth., Technical Support & Client Resolution

• Serve as the first point of contact for all technical inquiries related to the Modern Workplace Platform, providing prompt and professional support via phone, email, and in-person as needed.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues, with a strong focus on cloud-based services and applications.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
• Escalate complex or unresolved issues to specialized teams (L2/Engineering) and follow up to ensure timely resolution.
• Contribute to the knowledge base by creating and updating technical documentation, FAQs, and guides.

B2B Advisory & Sales

• Leverage your solid B2B tech sales experience in cloud technologies to identify upsell or cross-sell opportunities during client interactions.
• Act as a technical advisor, guiding business clients on how to best utilize the platform to achieve their business goals.
• Effectively communicate the value and features of new services, upgrades, and complementary products to current clients.
• Maintain a customer-centric approach that fosters long-term business relationships and client retention.

• Exceptional English Fluency: Near-native or native proficiency is required (C2 level mandatory). All technical support and communication will be conducted in English.
• B2B Tech Sales Experience: Solid prior experience in B2B sales specifically involving cloud technologies (e.g., AWS, Azure, Google Cloud, SaaS solutions).
• Technical Acumen: Strong understanding of IT infrastructure, networking principles, operating systems (Windows/Linux/macOS), and cloud service models (IaaS, PaaS, SaaS).
• Customer Service Excellence: Proven ability to handle stressful situations, manage client expectations, and deliver a consistently high level of customer satisfaction., If you are ready to apply your technical expertise, superior English communication, and B2B sales skills in a dynamic and rewarding on-site role, we encourage you to submit your application today!

We believe in rewarding our team members with a comprehensive package designed for career success and well-being.

• Competitive Salary: Highly attractive salary commensurate with experience and the cost of living in A Coruña.
• Health and Wellness: Comprehensive health insurance plan.
• Career Growth: Clear pathways for professional development, training, and internal promotion within the company.
• Equipment: All necessary work equipment (laptops, monitors, software, etc.) will be provided by the company.
• Relocation Support: A $500 relocation bonus to assist with your move to A Coruña, Spain.