Finnish-Speaking Technical Support Advisor Malaga, Spain

• Provide 1st-level IT support via phone, email, and chat.
• Assist employees with system operations, troubleshooting, and peripheral devices.
• Perform root cause analysis to resolve technical issues.
• Monitor and categorize IT tickets in the ITSM system.
• Use knowledge databases to provide quick and accurate resolutions.
• Collaborate with 2nd-level support teams and external service providers.

• Fluent Finnish speaker (C1 level) with strong written and spoken skills.
• Good command of English to communicate effectively within the team.
• Experience in IT support 1st or 2nd level support in a corporate environment.
• Strong technical knowledge including Windows 10, Office 365, MS Teams, and hardware/software troubleshooting.
• Familiarity with ITSM ticketing systems ideally ServiceNow.
• Analytical and problem-solving mindset to handle technical challenges effectively.
• Customer-focused approach with a strong sense of responsibility.
• Willingness to learn and grow with motivation to develop technical and soft skills.

• Career growth opportunities Access to specialized courses and development programs.
• Comprehensive training Get fully paid training on company processes and technology.
• Competitive salary & benefits Based on your experience, skills, and performance.
• Work-life balance A structured schedule with no overnight shifts., * Excellent remuneration package based on experience and performance.
• Full paid training on company procedures and technology.
• Career development programs including specialized courses and language training.
• Positive and friendly work environment in a collaborative and creative team.
• Guidance and support to help you reach your career potential.
• Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week).
• Prime location: Office based in the heart of Malaga.

Why Malaga?

Malaga offers stunning beaches, a warm Mediterranean climate, and a rich cultural scene. Its a thriving expat destination with a great work-life balance, affordable cost of living, and a welcoming community. Enjoy a fulfilling career while experiencing the best of Spains coastal lifestyle.

Are you fluent in Finnish and passionate about IT support? This is your chance to join a leading multinational technology BPO company in sunny Malaga!