IT Support Specialist (L 2)

• Serve as the primary escalation point for L1 incidents and manage complex incident resolution through to closure
• Troubleshoot and resolve advanced desktop and laptop issues including operating system and driver problems
• Administer and support Active Directory and Azure directory services, including account management and group policies
• Manage endpoint configuration and deployment using SCCM, Intune, or equivalent tools
• Perform server level tasks and assist with virtual machine management and basic server troubleshooting
• Support network troubleshooting for wired and wireless connectivity and coordinate with networking teams for complex issues
• Assist with backup and restore operations and coordinate server reboots and maintenance windows
• Oversee desktop imaging, operating system and application patching and compliance checks
• Create and maintain technical documentation and knowledge base articles to improve team effectiveness
• Collaborate with application owners and infrastructure teams for seamless service delivery and project activities
• Mentor and provide guidance to L1 engineers and contribute to continuous improvement initiatives

Do you have experience in Windows?, Experience: 3 to 6 years of relevant experience in desktop and infrastructure support

Contract duration: 12 months initial (with the possibility to extend up to three years based on performance)

Language: Spanish (C1 min B2) and English (B2 min B1)

Prerequisite: Must have the legal right to work in Spain full time, * Strong expertise in Windows 10 and Windows 11 environments and troubleshooting methodologies

• Experience with Active Directory, Azure Active Directory and group policy management
• Proficiency in endpoint management platforms such as SCCM and Intune
• Familiarity with ITSM tools such as ServiceNow or Remedy for incident and change management
• Working knowledge of virtualization platforms and basic server administration
• Understanding of networking fundamentals including TCP IP, DNS, DHCP and switch management
• Scripting skills for automation tasks using PowerShell or similar tools are desirable
• Experience with security patching, configuration compliance and vulnerability remediation, * Excellent customer service skills with the ability to explain technical concepts in simple terms
• Strong analytical and problem solving abilities with attention to detail
• Ability to work under pressure in a fast paced environment and manage multiple priorities effectively
• Collaborative team player with good interpersonal skills and a professional demeanor
• Strong documentation skills and a commitment to maintaining accurate technical records