IT Support Technician CDD/Short term contract

SUPERVISOR: IT Support Services Manager or any other supervisor as designated by the President

Job Purpose:

Assist staff, faculty, and students with technical support for desktop computers, applications, and related technology. Use IT Client Management tools to provide first-line helpdesk support in person, via phone, email, and remote connection.

Duties and Responsibilities:

• Help with the installation, configuration, and ongoing use of desktop computers, peripherals, and software.

• Troubleshoot system failures and network issues for Mac and Windows devices, printers, WIFI, and VoIP phones.

• Perform basic network tasks like cabling and testing network links.

• Manage user accounts, including password resets and directory searches.

• Work with the IT support team to resolve client problems.

• Deploy new desktops, workstations, notebooks, and handheld devices.

• Install and upgrade software, hardware, and configure systems.

• Respond to user requests for technical support promptly.

• Work with vendors to resolve technical problems.

• Train staff on hardware, software, and Microsoft 365 tools.

• Support users in virtual environments like Microsoft Azure.

• Maintain hardware inventory for computers and printers.

• Assist with audio/visual hardware and software in classrooms.

• Perform other tasks as assigned by the supervisor.

• Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the department.

Do you have experience in macOS?, Do you have a Associate's degree?, * 0-2 years of experience in technical support.

• Knowledge of LAN/WAN networks.

• Strong computer skills, including hardware, software, and network setup.

• Familiarity with Windows and Mac OS environments.

• Good problem-solving skills and eagerness to learn.

Other Requirements:

• Education: BTS or equivalent.

• Excellent customer service and teamwork skills.

• Ability to lift and carry hardware up to 20 kilos.

• Fluent in English and French with valid EU working papers.

Any candidate who applies must have the appropriate work authorization for employment in France.

Type d'emploi : CDD Durée du contrat : 20 jours

Rémunération : 24 700,00€ à 25 500,00€ par an