Solution Engineer

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

As a Solution Engineer at Ingenico, you will play a critical role throughout the customer journey-from early conversations and technical scoping to solution design and roadmap planning. Working closely with Sales and cross-functional technical teams, you'll translate customer needs into robust architectures, validate feasibility, and help shape successful delivery.

You will act as both a trusted technical advisor and the voice of the customer, ensuring clarity, feasibility, and alignment from first engagement through to project handover.

What You'll Do

Solution Design & Scoping

• Support solution design, technical scoping, and feasibility assessment for strategic opportunities

• Lead technical whiteboarding sessions with customers to gather and refine requirements

• Validate compatibility with Ingenico platforms, services, APIs, and hardware

Pre-Sales & Customer Engagement

• Participate in early customer discussions to shape expectations and guide solution direction

• Provide technical input for RFPs, proposals, and Statements of Work

• Conduct product demos and present solution overviews to customers

Technical Documentation & Architecture

• Create integration diagrams, architecture overviews, delivery assumptions, and customer-specific roadmaps

• Develop certification roadmaps and support discussions around EMV and compliance

• Escalate risks and gaps prior to contract signature to ensure successful delivery outcomes

Internal Collaboration

• Work closely with Key Account Managers (KAMs), Global Technology Operations (GTO), and Managed Services teams

• Ensure seamless handover to delivery teams with complete documentation and context

• Support Got-To-Market (GTM) teams in identifying early adopters for new products and releases

Do you have experience in Pre-sales?, * Strong understanding of payment solutions architecture, including hardware, software, APIs, and integrations

• Ability to translate business needs into clear technical specifications

• Excellent collaboration and communication skills across commercial and technical stakeholders

• Experience in pre-sales engineering, technical consulting, or scoping customer solutions

• Highly organized, customer-oriented, and detail-driven

• Language skills: French and English business fluent

Preferred

• Experience working with payment terminals, POS systems, gateways, or fintech platforms

• Familiarity with EMV, L2/L3 certification, PCI, or other payment compliance frameworks

• Comfortable drafting architecture diagrams or integration documentation

• Knowledge of Android-based payment devices or embedded systems

• German or language skills considered a strong plus