IT Service Delivery Manager
Huxley Associates
11 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
Dutch, English Experience level
SeniorJob location
Tech stack
Microsoft Office
Servicenow
Job description
As the Service Delivery Manager, you will support the team in ensuring operational excellence across store-related IT platforms and managing service delivery performance., * Managing second-line incident resolution and monitoring progress
- Performing trend analysis on domain-related incidents
- Preparing reports on store-related consumables and service performance
- Driving problem analysis and root cause investigations (RCA)
- Coordinating actions during major incidents and supporting Service Level Meetings with vendors
Requirements
- Background within Service Delivery Management or similar
- Minimum 10 years of relevant IT experience, preferably in a retail environment
- At least 5 years in a comparable Service Delivery Manager role
- Knowledge of ITIL and BiSL frameworks
- Experience with Microsoft Office and preferably ServiceNow
- Fluent in English and Dutch
