Technical Support Engineer

As a Technical support engineer, you will play a critical role in ensuring the success of our energy system transformation solutions. You will provide exceptional 24/7 technical support to our customers, leveraging your industry knowledge, problem-solving skills, and excellent communication to address issues and help shape the future of our products., * Provide 24x7 technical support for our renewable energy solutions and real estate platform, including participation in an on-call rotation.

• Leverage your industry knowledge to troubleshoot and resolve customer issues related to renewable energy control systems.
• Collaborate with customers and internal teams to diagnose problems, propose solutions, and identify software gaps.
• Work closely with the product team to communicate feedback and contribute to planning future features and improvements.
• Assist in software development-related tasks when needed, with minimal coding or debugging involvement.
• Build strong relationships with customers, demonstrating excellent soft skills to ensure satisfaction and effective issue resolution.

Do you have experience in Technical support?, Industry knowledge: Strong understanding of control systems in renewable energy. Technical skills: Minimal knowledge in software development (e.g. ability to understand and navigate basic code). Communication: Proficient in English (Dutch is a plus) with excellent verbal and written communication skills. Soft skills: Exceptional interpersonal skills to liaise effectively with customers and internal teams. Problem solving: Analytical mindset to address technical challenges and recommend strategic improvements. Availability: Willingness to work on-call in a 24x7 support environment.

Spectral Energy is a dynamic and innovative leader in the renewable energy sector. With our next generation tech platforms, we transform the real estate and energy sectors by building the IT backbone of our future integrated, sustainable energy system. As we grow, we are seeking a highly skilled and motivated Technical Support Engineer to join our team., Spectral is a smart energy systems and platforms integrator driven by purpose. Presently, the grid's capacity for renewable energy is limited (10-20%) because of the fluctuating supply from renewable sources, to maintain stability. A successful clean energy transition hinges on innovative approaches to energy management and new business models. Spectral develops technological solutions for energy storage, demand flexibility, and local renewable energy to maximize their potential and build better smart grids. As Spectralites, we are dedicated to accelerating the world's transition to a sustainable energy future. Achieving such a large-scale system change will require a monumental effort from everyone, and it will undoubtedly present significant hurdles. Rapid electrification across sectors and renewable energy expansion are creating grid congestion and complex balancing challenges. Our team is addressing the fascinating but difficult issue of energy inefficiency in modern structures, even with improved standards, focusing on poor climate system management and insufficient data transparency. By developing and deploying advanced technology platforms, we're driving faster change in real estate and energy, resulting in well-connected, more sustainable, and high-value assets.   You must create an Indeed account before continuing to the company website to apply