Technical Support Specialist - Dutch speaking

As a Technical Support Specialist at Trengo, you'll dive deep into the technical workings of our platform to ensure everything runs smoothly for both our customers and internal teams. You'll be the go-to expert for complex issues, collaborating closely with Engineering, Product, and Customer Support. While your main interaction is with internal stakeholders, you'll occasionally join customer meetings to assist with highly technical cases. This is a role for someone who loves problem-solving, ownership, and making an impact behind the scenes., * Investigate, troubleshoot, and resolve complex technical issues escalated by Customer Support or Customer Success.

• Collaborate closely with Product and Engineering to report bugs, share insights, and contribute to platform improvements.
• Communicate primarily with internal stakeholders while occasionally joining customer calls for advanced, highly technical cases.
• Own your Linear tickets end-to-end, ensuring clear communication, follow-through, and accurate documentation.
• Contribute to and maintain our knowledge base, sharing best practices, findings, and technical insights., * Career growth with clear departmental tracks and support from your manager.
• Hybrid working + 2 months per year to work abroad.
• Mental health support with free sessions from on-demand psychologists (OpenUp).
• Learning budget + 2 extra days off to attend courses or conferences.
• 28 vacation days to rest, recharge, and travel.
• Travel reimbursement to our Utrecht HQ.
• Monthly internet & phone allowance to stay connected.
• Dutch courses for our international colleagues.
• Daily warm lunches prepared by our workplace experience team when you're at our beautiful Utrecht office.
• Pension contribution to help you plan for the future.
• Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.

• Have strong problem-solving skills and enjoy digging into technical challenges.
• Are comfortable working with APIs, web technologies, and modern SaaS products.
• Communicate clearly, translating complex technical information into simple explanations for non-technical teammates.
• Take ownership and enjoy seeing issues through from start to finish.
• Thrive in a collaborative environment and enjoy partnering with multiple departments to improve processes and product quality.

Pulled from the full job description

• Sabbatical
• Cell phone reimbursement
• Commuter assistance

We believe in a world where technology empowers the relationship between companies and their customers. That's why our mission is to build an AI-powered customer engagement platform to replace repetitive work with meaningful conversations. How do we do that? Our software makes it easy for customer-facing teams to communicate with customers via multiple channels, all in one shared inbox. Email, Instagram, Facebook, WhatsApp, live-chat, you name it. With a Series A investment of $36M led by Insight Partners and Peak Capital and becoming one of the four official WhatsApp Business Solutions Providers in the Netherlands, we empower our customers to scale their businesses and optimize the channels their clients truly prefer.